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Why is the Cross Sell Gallery is displaying products as sold out?
Why is the Cross Sell Gallery is displaying products as sold out?

Learn how to hide the "sold out" text in the cross sell gallery

Din Waismark avatar
Written by Din Waismark
Updated over a week ago

Why did this happen?

If the Cross Sell Gallery is showing "SOLD OUT" under the displayed listings, this is because those items have been displaying for more than 30 days. After 30 days, the item is relisted automatically by eBay, and due to technical limitations from eBay, the duration doesn't update in the gallery and will therefore displays as "SOLD OUT".

How to fix this?

In the template editor, a rectangle element can be added and placed over the sold out text to hide it from view:

To easily reapply the template after making the change, click the arrow next to the "Save" button at the top right of the template editor, and select "Save & Apply All". This will reapply the template to all listings which are already using that specific template.

If you have any more questions, you can search our Help Center or, click on the chat tool in the bottom right corner and we'll be happy to help!

Tags: cross sell gallery, sold out, products, listings, available, inventory, active, ended, cross selling, carousel

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